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Deloitte’s Financial Services Blog is written by our industry experts and covers a range of topics across the banking, capital markets, insurance, and investment management sectors. Explore the latest analysis below, use the buttons to filter to your interests, or subscribe to receive blogs on particular topics straight to your inbox.
I am an Experience Strategy Design Director and Design Lead for our Financial Services business and I bring over has over 20 years experience in enabling organisational growth and transformation through successful execution of customer experience design and innovation initiatives. I thrive on creating seamless human experiences and products for brands in the customer, client and employee experience realms. I have been described as a ‘wonderful mix of creativity and spreadsheets’, a mix I bring to life when orchestrating large scale design and innovation programmes of work and delivering digital products. I lead a team of 30 designers in the ‘Customer Strategy and Innovation’ team who specialise in imaging the future and making it real.