Cost-of-Living Crisis: No regret actions to help manage customer outcomes
Introduction
The UK’s widely reported “cost-of-living" crisis is likely to provide further disruption in the retail lending market when...
About Me
Alastair is an Director within our National Retail Conduct and Governance Risk practice and has over 18 years of experience in the financial services, across a range of sales, risk and c industry and holds a PIIA certification from the Institute of Internal Audit.
Alastair specialises in retail regulation and risk within financial services, focussing on mortgages and consumer lending in banks and building societies. Alastair has extensive experience in providing regulatory guidance and advice to a number of clients regarding FCA regulated activity and customer outcomes, and advising on process compliance and also broader risk and compliance capability and oversight. Typical focus areas include Sales and Affordability, Arrears Management, Complaint Handling; and Vulnerable Customers, as well as broader areas such as Product Features/Strategies, Governance, and Management Information.
Alastair McGeorge's Passles
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