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The concept of client experience (CX) is not new to the financial services industry but increasingly is a hot topic within Capital...
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Delivering differentiated client value - efficiently Conversations with our Investment Banking and Global Markets clients are...
As the focus on front office digital transformation continues, we are seeing increasing number of Asset Managers and Investment Banks...
Like many other industries, investment banks are wrestling with a season of disruption caused by a global pandemic. Remote work and...
One of the best parts of my Digital Capital Markets Lead role is the conversations I have with Investment Banks globally about what is...
Understanding what your clients really want can be very difficult. A simple feedback survey often leads to a biased outcome as clients...
Earlier this month, I had the privilege of hosting our first digital roundtable, bringing together transformation and operational leads...
Digitisation: moving years in weeksThe COVID-19 lockdown has been a catalyst for the adoption of digital technologies in financial...