FCA clarifies its expectations on the treatment of vulnerable customers
Since the publication of its original paper on consumer vulnerability in 2015, the FCA has strengthened its approach to consumer...
About Me
I’m an Associate Director in Deloitte’s Conduct Risk Advisory team with a focus on supporting life and pension companies with their Conduct Risk challenges. With significant experience in post pension freedom at retirement processes, distribution models, product development and supporting business model and fund restructuring.
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The FCA takes forward investment pathways and other remedies from its Retirement Outcomes Review
The FCA recently published a package of measures to address the potential harm it found during its Retirement Outcomes Review (“ROR”)....
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