The FCA’s New Consumer Duty: key issues and actions for firms
At a glance:
- The FCA promised a paradigm shifting set of proposals and it has delivered on this. The Consumer Duty (the Duty) has...
About Me
Cindy Chan has over 20 years of financial services consulting and audit experience. She has extensive experience in supporting firms in regulatory risk assurance reviews and conduct risk projects including SMCR, complaints handling, product development and governance, sales and suitability assurance, as well as s166 reviews and enforcement cases.
Cindy Chan's Passles
Financial Services Insights - Deloitte experts share their thought leadership and insights
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FCA review of MiFID II product governance rules
On 26 February 2021, the FCA published findings from its MiFID II product governance review. The review looked at product governance in a...
SMCR Blog: Reasonable Steps and the Impact of COVID-19 – Key actions for SMFs
In our previous blog we highlighted some key questions that Senior Management Function holders (SMFs) may wish to consider as they...
The FCA’s measures to help insurance customers in response COVID-19 – what they mean for firms
At a glance:
This blog explores the implications for firms of the FCA’s recently announced package of measures to protect...
The FCA takes firm steps to address concerns in the DB transfer advice market
Introduction
On 5 June the FCA announced the latest steps it is taking to tackle the issues it has identified in the Defined Benefit...
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