Cindy Chan has over 20 years of financial services consulting and audit experience. She has extensive experience in supporting firms in regulatory risk assurance reviews and conduct risk projects including SMCR, complaints handling, product development and governance, sales and suitability assurance, as well as s166 reviews and enforcement cases.
Financial Services Insights - Deloitte experts share their thought leadership and insights
Information current at 24 March 2020
Summary
This article reviews the issues banks (and other lenders, administrators and debt collectors)...
The Conduct Rules and regulatory references are aimed at increasing individual accountability which is at the heart of the Senior...
To restore trust in financial services, regulators and supervisors remain heavily focused on the fundamental governance and cultural...
On 9 December 2019, 47,000 Financial Conduct Authority (FCA) solo regulated firms became subject to the Senior Managers and Certification...
Since the publication of its original paper on consumer vulnerability in 2015, the FCA has strengthened its approach to consumer...
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