33% of SME's are "more interested" in insurance because of COVID-19, but will that interest last?
When the going gets tough for SMEs, the insurance industry should get going.Since the pandemic began to wreak havoc on the UK’s economy,...
Mark leads Deloitte’s Global General Insurance sub sector. He has extensive experience working with insurers across North America, Europe, and Asia to conceive, design, and execute ambitious transformative strategies. His work has helped redefine how insurance companies operate, how their customers perceive them, and driven dramatic growth across digital, broker, and direct channels.
He has deep expertise in distribution, pricing, underwriting, product, customer/broker experience, IT and core operations. Mark also has expertise working with insurance service and technology providers to redefine their business models to better serve Insurance companies.
He is passionate about re-imagining how insurance can be done through innovative digital first approaches that incorporate leading next generation technologies and capabilities. This has frequently been demonstrated through Mark’s leadership and creativity in launching award winning and commercially successful digital insurance propositions.
In his role leading Deloitte's Global General Insurance sub sector, he works closely with global insurance executives and Partners to bring insurers the most impactful ideas, solutions, and innovations from around the global to transform their businesses.
Financial Services Insights - Deloitte experts share their thought leadership and insights
When the going gets tough for SMEs, the insurance industry should get going.Since the pandemic began to wreak havoc on the UK’s economy,...
Being seen to be at war with your policy-holders is not a good look when it comes to client relationships and customer experience. Yet...
How bad is bad?
The COVID-19 pandemic hit the insurance industry far harder than Hurricane Katrina or 9/11. Lloyds is predicting that the...
The insurance industry is built on the concept of protection; its whole mission and purpose is to minimise and mitigate risk for its...
In our previous post, we discussed how safety technology and vehicle manufacturing/materials are changing insurers' claims experience....
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