What can banks do to encourage more customer engagement?
It's irrefutable that in order to increase the emotional connection customers have with their bank, banks need to focus on increasing...
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About Me
A management consultant with over 14 years of experience in the financial services industry focusing on technology led banking transformation, with recent account development, coaching and development of teams.
I have experience of IT strategy, application delivery, M&A, integration and migration.
Louise Nickson's Passles
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Just how good is UK banking's nouveau riche?
It’s an interesting question: with all the excitement around the digital, largely app-based challenger banks and others, are a bunch of...
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How to deliver personalisation in banking?
Digitalisation has increased customer expectations in relation to the level of personalisation they receive. Whilst all industries...
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Beyond banking – a look to the future
Digital banking is now mainstream. Customers expect a range of functionalities and compelling user experience across internet,...
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How do you build financial literacy in a cashless society?
There has always been a need to encourage and educate individuals to understand the basics of finances in order to be sufficiently ...
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