Can you put a price on loyalty?
According to Citizens Advice it seems that you can! They estimate that long standing 'loyal' customers who do not frequently switch to...
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About Me
Felix is a Manager within the EMEA Centre for Regulatory Strategy, where he focuses on conduct regulation across a range of financial services sectors. Prior to joining Deloitte, Felix worked at the FCA where he helped produce a wide range of the organisation's House and Sector Views, including those on Retail Banking and Lending, Retail Investments and Wholesale Capital Markets.
Felix Bungay's Passles
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Will bank customer satisfaction league tables change consumer behaviour?
If you visited a bank branch last week you may have noticed a change since your last visit. Since August 15th, the UK's retail banks have...
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Will the FCA force banks to pass on the interest rate rise to consumers?
Why don’t consumers like us? This is a question often asked by banks and other financial services providers and discussed at great length...
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Are firms prepared for rising UK interest rates?
Today's big news is that the Bank of England has lifted the base rate to 0.75%, following a unanimous decision from the Monetary Policy...
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