Overcoming a dearth of cyber data
As outlined by Inga Beale, the cyber insurance market has the potential to grow rapidly. There is a real opportunity here for the...
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Scott Wheatley
Partner, Customer Service Transformation and Multichannel Programmes at Deloitte
London, United Kingdom
About Me
Scott leads Deloitte’s Customer Service Transformation and Multichannel programmes in the UK, with over 20 years’ experience in insurance and retail financial services. He has wealth of knowledge of sales and service operations and has been involved in many projects covering customer experience design, target operating model development, business process improvement, deployment of emerging technologies and enterprise-wide cost reduction.
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