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Scott Wheatley

Partner, Customer Service Transformation and Multichannel Programmes at Deloitte

London, United Kingdom

About Me

Scott leads Deloitte’s Customer Service Transformation and Multichannel programmes in the UK, with over 20 years’ experience in insurance and retail financial services. He has wealth of knowledge of sales and service operations and has been involved in many projects covering customer experience design, target operating model development, business process improvement, deployment of emerging technologies and enterprise-wide cost reduction.

Scott Wheatley's Passles

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Overcoming a dearth of cyber data

As outlined by Inga Beale, the cyber insurance market has the potential to grow rapidly. There is a real opportunity here for the...

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The robots are coming…across the Atlantic

$1bn Canadian robo giant set for September UK launch

The UK is fertile ground for robo-advice with many people unable or unwilling to pay...

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Developing the skills for the future workforce

A great article in todays CityAm from our Managing Partner, David Sproul. I was fortunate enough to attend an event at Singularity...

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