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Scott  Wheatley, Partner, Customer Service Transformation and Multichannel Programmes, Deloitte

Scott Wheatley

Partner, Customer Service Transformation and Multichannel Programmes at Deloitte

London, United Kingdom

About Me

Scott leads Deloitte’s Customer Service Transformation and Multichannel programmes in the UK, with over 20 years’ experience in insurance and retail financial services. He has wealth of knowledge of sales and service operations and has been involved in many projects covering customer experience design, target operating model development, business process improvement, deployment of emerging technologies and enterprise-wide cost reduction.

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