Do UK consumers want their payment service providers (PSPs) to help them make environmentally friendly choices? Our survey reveals that...
Margaret Doyle
Head of Clients & Markets, Financial Services and Real Estate, Deloitte
London, United Kingdom
Socially- and environmentally- conscious buying is an established trend across the retail sector. This trend is now reaching...
Over the medium term, banks’ vertically-integrated business model faces disruption, as evolving customer needs are increasingly being met...
Well-beingEmployers have a responsibility for the well-being of their staff. Well-being is associated with a person’s physical, social...
WFH and the ingredients of trustFinancial services are built on trust. Trust is a crucial ingredient in the relationship between a firm...
Productivity and WFH: the secret sauceFS entered lockdown as a highly-centralised industry, concentrated in London’s Square Mile and...
Digitisation: moving years in weeksThe COVID-19 lockdown has been a catalyst for the adoption of digital technologies in financial...
Business remodelledCOVID-19 has changed perceptions about physical location – and, therefore, the whole operating model for Financial...