Has COVID-19 signalled the end of the insurance agent?
I think this debate will rage on for as long as the existence of agents and brokers themselves. Interesting to see this latest research...
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Digital innovation in banking: EU regulator says go big or risk going home
“This crisis has revealed the need for banks to fully embrace the latest technology – or risk going extinct."
These are not our...
The value of service innovation and enterprise agility
An interesting take on "service innovation" and how customer service has increasingly become dependent on technology and enterprise agility.
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