The future of work
On day one of the Innovate Finance Global Summit 2019, a leading global FinTech conference, I attended a panel discussion on reimagining...
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Head of EMEA Centre for Regulatory Strategy -
Partner, Financial Services -
Head of UK Insurance -
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Head of Clients & Markets, Financial Services and Real Estate -
Manager Risk Advisory Services -
Head of UK Banking Sector -
Partner | InsurTech | Transformation -
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Manager, AWS Specialist & AWS Learning and Development Lead -
Partner, Customer Service Transformation and Multichannel Programmes -
Senior Manager, Centre for Regulatory Strategy -
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Director, Banking Regulation, Risk Management and Business Strategy, EMEA Centre for Regulatory Strategy -
Director -
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FinTech Manager- EMEA Centre for Regulatory Strategy -
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Director, Financial Services Risk Advisory
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The value of service innovation and enterprise agility
An interesting take on "service innovation" and how customer service has increasingly become dependent on technology and enterprise agility.
Does Klarna have the answer?
One of the big topics of discussion in the industry at the moment is the need for banks to move away from being product-centric...
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