This is the third post in our Process Bionics blog series - it focusses on how to develop and deploy the ‘Always On’ capability for continuous process evolution.
Read our previous blog: Process Mining: One small step, one giant leap for your future!
‘Always On’, what it means…
Process mining can work by either having large data sets loaded directly into the system, or by automatically gathering data from integrated enterprise systems such as SAP, Salesforce or Oracle. This data then creates an event log of the process, which can be turned into visualisations and subsequent intelligent solutions.
The ‘Always On’ capability refers to the integrated data scenario, with real time insights. Integrating process mining technologies within the businesses enterprise systems gives process owners instant insights on the performance of a process. By regularly reviewing KPI’s, the business is enabled to make informed choices on process improvements. Improvements can also be simulated before development, enabling process owners to identify the potential benefits as well as potential pain points and bottlenecks. This ensures process owners know how automations or manual activities, will affect the process and can continually track it once it has gone live, thus increasing process transparency.
Vendors such as Celonis and UiPath have expanded their process analytics capabilities to encompass E2E process analysis and process improvement with the seamless integration between process mining tools and automation / intelligent solutions. Thanks to platforms now being able to directly suggest opportunities for automation or workflow management, it is equipping process owners to continuously evolve and adapt their processes to meet demand and optimise performance.
Teamwork makes the dream work! The skills you’ll need…
Whilst process mining provides significant benefits, especially with the ’Always On’ capability, critical skills are required during implementation and ongoing management.
Clients from the mature markets of Germany and Netherlands, identified the following key skills within the Deloitte Global Process Mining Survey 2021:
- 85% of respondents stated that process knowledge is essential, as this informs the effective selection of KPI’s, visualisations and automations.
- 66% of respondents stated that analytical skills were the second most critical skill, due to the complexity and large quantity of data that is processed at any one time.
- 38% of respondents put data engineering skills as important for successful implementation
These results stress the importance of assigning your strongest process SMEs to the project and dedicating their time to working closely with the analysts and data engineers. They have a key role during the definition and modelling stage, but also through validation and in testing the outputs. These individuals can go on to become Champions and have responsibility for taking the real time insights, provided by Always On, and using them to adapt and evolve the process.
Optimise, Optimise, Optimise!
Whilst only 45% of respondents to the Deloitte Global Process Mining Survey 2021 have process mining initiatives deployed companywide… 83% of respondents plan to expand the use of process mining as it delivers significant value to the company. 84% of respondents agreed, and 39% strongly agreed that process mining is delivering value in their businesses.
As highlighted by these responses, once process mining is embedded, the business can accelerate benefits identification and realisation, especially with ‘Always On’ enabling process owners to gain increased process transparency and real time insights into existing or new and improved process. This also enables process owners to establish if identified benefits have been realised or if other areas are ripe for further optimisation, thus improving the businesses competitive edge.
By leveraging the ‘Always On’ capability and optimised successful delivery framework, as highlighted in figure 2 (below), the business will realise process transparency, easily identifiable areas for improvement, and ongoing KPI monitoring. These insights and improvements, when housed and run within a formal Process Automation Centre of Excellence, will ensure that business users are in full control of the operations and can execute in line with the mandates set out by their Executive. The result is a strategic capability, enabled by data.
Want to use process mining in your organisation?
If you are ready to bring process mining into your business, please contact our leads:
- Deloitte Centre for Process Bionics Lead: Oscar Hamilton (firstname.lastname@example.org)
- Financial Services: Tanya Urbaniak (email@example.com)
- Private Sector: James Condon (firstname.lastname@example.org)
- Public Sector: Helen Cross (email@example.com)
Read our first blog: Process Mining: A Catalyst for Transformation
Read our second blog: Process Mining: One small step, one giant leap for your future!
Think Big, Start Small, Scale Fast