I absolutely love this story and its message for many reasons. 

For the purposes of this post, though I want to focus on how Mary took what was a detailed and comprehensive dress code policy, from 10 pages to just 2 words.  

I love the senior director challenge and the simple common sense applied that leads to a great outcome for all.

From now on, I think I will simply follow the same advice...dress appropriately.

Now I appreciate a dress code isn't regulated and legal  - but there is a lesson here insurance firms. Pages and pages of convoluted wordings are sent to customers.  Just last week, I was talking to a friend who has his own business and was being asked about insurance.  Just like many other policy holders, he hadn't read his T&C's, and in their current form, who could blame him?  

It's time for simplicity and common sense to take centre stage.