The value of service innovation and enterprise agility
An interesting take on "service innovation" and how customer service has increasingly become dependent on technology and enterprise agility.
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Partner | InsurTech | Transformation -
Head of EMEA Centre for Regulatory Strategy -
Head of Clients & Markets, Financial Services and Real Estate -
Head of UK Insurance -
Partner, Customer Service Transformation and Multichannel Programmes -
Head of UK Banking Sector -
Partner, Financial Services -
Strategic Marketing Manager, Financial Services -
Insurance Research Lead -
Assistant Manager, Retail Banking Insight -
Head of Cyber Risk Research -
Director, Banking Regulation, Risk Management and Business Strategy, EMEA Centre for Regulatory Strategy -
Manager -
Senior Manager -
Manager -
Senior Manager -
Senior Manager -
Senior Manager, Centre for Regulatory Strategy -
Director -
Manager -
Manager Risk Advisory Services -
Manager - Risk Advisory -
Senior Consultant -
Manager -
Director -
Director -
Senior Manager -
Director -
Director -
Consulting - Business of Technology (Financial Services) -
Manager -
Technology Strategy Consultant
Deloitte Financial Services Archive
unknownx500
The ethics of AI
Fascinating take below on the classic "trolley problem", except in this scenario, the decision maker is a machine, which has been...
unknownx500
What can banks do to encourage more customer engagement?
It's irrefutable that in order to increase the emotional connection customers have with their bank, banks need to focus on increasing...
unknownx500
Could auto-switching services transform the insurance and cash savings markets?
Consumers who don’t regularly switch their bank accounts, insurance, mortgages, utilities and other services, will often end up paying...
unknownx500
When are e-currencies coming to a store near us?
This weekend, I spent around 15 minutes searching for a cash machine in East London because my local barber only accepts cash. A couple...
unknownx500
Shared platforms in FS
I attended an interesting discussion today at the launch event for a new report by Deloitte and TheCityUK on the role for shared...
unknownx500
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